Introduction

The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects.  These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. 

This Privacy Notice provides clear information on:

• How we collect your personal data

• The types of personal data we collect 

• How we use your personal data

• How we store and protect your personal data

• Our legal obligations relating to the use of your personal data

• Your rights relating to personal data that we hold about you

• Your right to access data held about you

• Our Cookies Policy (see Cookies banner for further information)

How we collect your data 

The data we collect is provided to us by you, or an agent/representative acting on your behalf.  It is collected when you or the agent:

• makes a booking or completes an enquiry on our website

• completes the digital guest registration ahead of arrival

• provides information to us in an email or a letter

• provides information to us by telephone

• tells us in person

The data we collect

The personal information we collect is to make your booking with us or to answer an enquiry about our services.  This can include any or all of the following:

• The full name(s) and address(es) of the person(s) making the booking/enquiry

• The email address of the person(s) making the booking / enquiry

• The telephone numbers of the person(s) making the booking / enquiry

• The names of all guests staying as part of the booking

• The names of those making payments for all or part of the booking

• Any additional information you provide e.g. food or other allergies, dietary requirements, special requirements, etc

Before arrival we require you to verify your identity and booking details by completing a digital registration form. Alternatively, upon arrival, you may sign a printed registration form that includes the personal information you, or your representative has provided. This form provides an opportunity to accept or decline the receipt of promotional emails and newsletter, exclusively from us, as a member of our mailing list.  

Please note that we are currently required by law to collect certain information from all non-UK guests.  We do this by asking you to complete a digital registration form before arrival which includes the name(s), nationality, passport number(s), and address(es) of next destination.  Alternatively guests may complete a printed form upon arrival, we will keep any physical forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if requested. We will destroy these forms 12 months after your stay.

How we use your personal data

The personal information provided to us will only be used in connection with the services we are providing to you and in a way that you have provided permission.

We will use your personal information to:

• Process your booking and provide confirmation details

• Obtain and confirm payments for our services via cheque or bank transfer

• Respond to any questions or comments via e-mail, telephone or by post.

• Provide additional information that may be useful to you or is requested

• Write or show our appreciation for using Foyers Lodge via the website or by email or by post

• Request feedback about your stay with us.

• Return any items that you may forget to take with you on check-out

• Provide you with details of discounts and other Foyers Lodge promotions or information (where you have granted permission)

How we store your data and keep it secure 

We take all reasonable technical and organisational precautions to store your information in a secure manner and to prevent its loss or misuse.

We will not store or process your personal information outside the United Kingdom.

Your data is stored on a secured computer drive on a designated computer, which is password protected and accessed only by authorised personnel at Foyers Lodge (The Proprietors).

Any written correspondence or records, including the registration form, is kept in a secure, locked location and can only be accessed by authorised personnel at Foyers Lodge.  These records are only kept for as long as is reasonable and when destroyed are done do using a security grade shredder.

Disclosures of your personal data

We will not disclose any personal data we hold to any third parties, unless with your express and documented permission.  We may however disclose your personal data to third parties where it is required by law and evidence of this will be retained.

We consider obtaining feedback about your stay as part of the services we provide. If you do provide feedback this may be used for marketing purposes, but we will not disclose any of your personal information.

Your rights

You may request that we provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity e.g. a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.

Request for deletion of personal data

You also have the right to request that we delete and destroy your personal data. Subject to providing evidence of your identity (see above) we will be happy to comply with a request to delete your data.

Third party websites

Our website contains links to other websites.  We are not responsible for the privacy policies or practices of third party websites and as such, you should exercise caution and look at the privacy statement applicable to the website in question.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Cookies 

Cookies are small pieces of data that are downloaded to your computer or mobile device when you visit a website or application.

 We use them to:

• Remember information about you, so you don’t have to give it to us again. And again. And again

• Keep you signed in, even on different devices

• Help us understand how people are using our services, so we can make them better

• Help us personalise Foyers Lodge to you by remembering your preferences and settings.

• To find out if our emails have been read and if you find them useful

Policy amendments

We may update this privacy policy from time to time by posting a new version on our website.

Contact

For any further information about this Policy please contact:

Anna Low
Foyers Lodge
General Wade’s Military Road
Foyers
Inverness-shire
Scotland
IV2 6XT